Call Centre Shenanigans
For one painful week back in 2000 I worked in a call centre trying in vain to sell holiday packages. I can assure you, much to my chagrin, it was nothing like the ones in India, allegedly:
Why does it take so long to get through to an Indian call centre? According to the Catholic Church, it's because everyone is too busy chatting up their colleagues — and maybe worse.
The church is so concerned by evidence that call centres are becoming dens of iniquity that it is offering week-long retreats in the hope of turning staff away from a life of sin.
Most centre workers are young, single and on starting salaries much higher than those of doctors or lawyers, so consequently the booming industry has brought about a social revolution.
"Women come to work with condoms in their handbags," said one call centre worker, Alkesh Dua. "Everyone is doing it. You're together all night in this cool, hip atmosphere, and you end up getting intimate."
This is why it took so long to have my internet connected? The temerity. Well, I suppose it is the land that brought us the classic text Kama Sutra.
Gone are the days when Mother Teresa and her disciples cared for orphans and lepers on the streets of Calcutta. Now, apparently, the Catholic Church has more pressing issues at hand.
Why does it take so long to get through to an Indian call centre? According to the Catholic Church, it's because everyone is too busy chatting up their colleagues — and maybe worse.
The church is so concerned by evidence that call centres are becoming dens of iniquity that it is offering week-long retreats in the hope of turning staff away from a life of sin.
Most centre workers are young, single and on starting salaries much higher than those of doctors or lawyers, so consequently the booming industry has brought about a social revolution.
"Women come to work with condoms in their handbags," said one call centre worker, Alkesh Dua. "Everyone is doing it. You're together all night in this cool, hip atmosphere, and you end up getting intimate."
This is why it took so long to have my internet connected? The temerity. Well, I suppose it is the land that brought us the classic text Kama Sutra.
Gone are the days when Mother Teresa and her disciples cared for orphans and lepers on the streets of Calcutta. Now, apparently, the Catholic Church has more pressing issues at hand.
posted by Engels at 9:35 am
5 Comments:
Well, you know what they say about Indians...
Um...?
i actually had a lovely indian lady call me yesterday trying in very careful english to offer me a new nokia mobile phone... i had to tell her i wasnt interested, and she sounded so crestfallen as she hung up i nearly called out down the phone "no.. wait... come back, i'll buy one... i'm sorry!"
i'm such a woofta, feeling sorry for telemarketers...
You weren't feeling sorry for her, were you?
More likely you were thinking, "Nuts in?"
The poor telemarketer. Wonder how her fellow workmates consoled her...
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